Legal policies
Recueil is a small fragrance house, and this policy is written the way we'd want one written for us — plain, finite, and entirely about you. It explains what we collect when you visit our site or join our subscription, why we collect it, who else sees it, and the controls you have over your information.
We are Recueil Atelier S.A., registered in Geneva, Switzerland, and we act as the data controller for the personal information described below.
Who this applies to
This policy covers visitors to recueil.com and our connected sites, members of the Recueil subscription, anyone who corresponds with our atelier, and recipients of our seasonal letter. It does not cover third-party websites we may link to — those are governed by their own policies.
Information we collect
You give us
Account details — your name, email, shipping address, and the answers to your scent profile.
Order and subscription details — the plan you've chosen, billing address, and the bottles in your rotation.
Correspondence — messages you send to our perfumers or customer care, including any preferences or feedback.
Collected automatically
Technical data — IP address, browser type, device information, and pages visited, used to keep the site working and secure.
Cookies and similar technologies — see section 5.
Received from others
Payment information — handled by our payment processor (Stripe). Recueil never stores your full card number.
Delivery confirmations from our shipping partners.
How we use it
We use your information for a deliberately short list of purposes:
To run your subscription — composing your monthly bottle, processing payment, and getting the parcel to your door.
To respond when you write to us — and to keep a record of that conversation so the next perfumer who answers has context.
To send you the seasonal letter and order updates. You can opt out of the letter at any time without affecting your subscription.
To improve the rotation — anonymous, aggregated patterns help us understand which materials our members respond to.
To meet legal obligations, including tax and accounting records we are required to keep.
We do not sell your information, ever, and we don't use it to train advertising profiles outside of Recueil.
Sharing & disclosure
We share only the minimum necessary, and only with the following categories of processors:
Payment — Stripe Payments Europe Ltd.
Shipping — DHL Express and La Poste, where required to deliver your parcel.
Email — Resend, used to send transactional updates and the seasonal letter.
Hosting & analytics — Vercel (site hosting) and a privacy-respecting first-party analytics service that does not use cookies.
Customer care tools — a help-desk service that keeps our messages with you organised.
Each processor is bound by a data-processing agreement and is permitted to use your data only for the service they provide to us. We may also disclose information where we are legally required to — for example, in response to a valid court order.
Cookies & tracking
We use only the cookies necessary to run the site — for authentication, the cart, and remembering your preferences. Analytics are first-party and cookie-free.
If we ever introduce non-essential cookies, we'll ask you first, and you'll always be able to change your answer from the footer of any page.
Data retention
We keep your account information for as long as your subscription is active, and for 18 months after cancellation so that you can resume without starting over. Order records are kept for ten years to satisfy Swiss tax law. Marketing data is deleted within 30 days of you unsubscribing.
Your rights
Under European and Swiss data-protection law you have the right to:
Access the personal information we hold about you.
Correct or update anything that's wrong.
Ask us to delete your data, subject to legal record-keeping.
Receive a copy of your information in a portable format.
Object to or restrict certain types of processing.
Withdraw consent for marketing at any time.
Lodge a complaint with your local data-protection authority.
Security
Your data is encrypted in transit and at rest. Access inside the atelier is limited to staff who need it to do their job, and is logged. Payment details never touch our servers.
If we ever experience a security incident affecting your data, we will notify you and the relevant authority within 72 hours of becoming aware of it, as required by law.
International transfers
Recueil's servers are hosted in the European Union. Some of our processors (notably Stripe and Resend) may transfer data to countries outside the EU. Where this happens, we rely on European Commission adequacy decisions or Standard Contractual Clauses to keep your information protected to the same standard.
Children's privacy
Recueil is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has shared information with us, please contact us and we will delete it promptly.
Changes to this policy
We may update this policy from time to time. When the changes are material, we'll tell you by email and update the date at the top. Continued use of Recueil after the effective date of an update means you accept the revised policy.
Contact us
Recueil Atelier S.A.
Attn: Data Protection
14 Rue du Cendrier
1201 Genève, Switzerland